The Power of Moments: Why Certain Experiences Have Extraordinary Impact

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And that’s the charge for all of us: to defy the forgettable flatness of everyday work and life by creating a few precious moments.” What makes a relationship strong? When you perceive that your partners are responsive to you. In three ways: (1) Understanding: My partner knows how I see myself and what is important to me. (2) Validation: My partner respects who I am and what I want. (3) Caring: My partner takes active and supportive steps in helping me meet my needs.

The Power of Moments: Why Certain Experiences Have Extr… The Power of Moments: Why Certain Experiences Have Extr…

I also agree that, “Purpose trumps passion,” and that, “…purpose isn’t discovered, it’s cultivated.” And, “You can’t deliver a great patient experiences without first delivering a great employee experience.” All sound advice.

Audiobook Excerpt:

When you create shared meaning through responsiveness, you develop a purpose. This is as close as you get to a panacea when it comes to productivity. It’s also important to note that this chapter focuses a lot on how ties are deepened through adversity. If you go through something with a group of people, you’ll feel closer to them. The harder it is, the deeper the ties with them will be. What did you guys fail at this week?” “If we had nothing to tell him, he’d be disappointed,” Blakely said.” I received an advance copy of The Power of Moments from the publishers but my opinions about the book are my own.

The Power of Moments: Why Certain Experiences Have Extraordinary Impact The Power of Moments: Why Certain Experiences Have Extraordinary

This book features captivating stories of people who have created standout moments: The owners who transformed an utterly mediocre hotel into one of the best-loved properties in Los Angeles by conjuring moments of magic for guests. Relief workers who beat a deadly health practice in one village by causing the locals to trip over the truth. The scrappy team that turned around one of the worst elementary schools in the country by embracing an intervention that lasts less than an hour." Moments of pride commemorate people’s achievements. We feel our chest puff out and our chin lift. 2. There are three practical principles we can use to create more moments of pride: (1) Recognize others; (2) Multiply meaningful milestones; (3) Practice courage. The first principle creates defining moments for others; the latter two allow us to create defining moments for ourselves. 3. We dramatically underinvest in recognition. • Researcher Wiley: 80% of supervisors say they frequently express appreciation, while less than 20% of employees agree. 4. Effective recognition is personal, not programmatic. (“ Employee of the Month” doesn’t cut it.) • Risinger at Eli Lilly used “tailored rewards” (e.g., Bose headphones) to show his team: I saw what you did and I appreciate it. 5. Recognition is characterized by a disjunction: A small investment of effort yields a huge reward for the recipient. • Kira Sloop, the middle school student, had her life changed by a music teacher who told her that her voice was beautiful. 6. To create moments of pride for ourselves, we should multiply meaningful milestones—reframing a long journey so that it features many “finish lines.” • The author Kamb planned ways to “level up”—for instance “Learn how to play ‘Concerning Hobbits’ from The Fellowship of the Ring”—toward his long-term goal of mastering the fiddle.” He received his B.S. degree in Industrial Engineering from Texas A&M University and his Ph.D. in Psychology from Stanford.

In studies, star employees tended to have a strong sense of meaning attached to their work. It’s the difference between Purpose and Passion. If people have high passion but low purpose, they will often be poor performers. But if they have high purpose and low passion, they can still be strong performers. Of course, high purpose and high passion = best results.